Privacy Policy

Consent

By using the online booking system, completing an initial consultation form or by supplying your information during consultation, you are giving your consent for Ellie Guest Massage Therapy to hold your personal information.

The information which you supply verbally, electronically or written on forms will be held together with your clinical records. I use your information in order to maintain records of treatment and progression to provide you with the best possible service, to send newsletters and also for insurance purposes. You may unsubscribe from the newsletter at any time by clicking the unsubscribe link at the bottom of the email.

Storing Your Information

Your information is stored securely at all times. Your name, email address and phone number may be stored in my 10to8 online booking system. Additionally, your email address may be held in a mailing list on Mailchimp. Paper documentation is stored in a locked cupboard in the studio, accessible only by me, and is never removed.

Retaining Your Information

You have the right to ask me to destroy some or all your records at any time if you wish to terminate our working relationship. Otherwise, adult records will be retained for eight years following our last date of contact. Children’s records are retained until their 25th or 26th birthday, depending on the exact age of the child when their treatment ended.

Accessing Your Information

Your records are accessed only by me. You have the right to request a copy of your records at any time. Once requested, I will send them in PDF format attached to an email within seven working days.

Sharing Your Information

Your information is kept strictly confidential and I do not pass any of your personal or treatment details on to anyone else.

Complaints

If, for any reason, you are unhappy with how I am handling your data, please raise your concerns with me first, so that we can seek a resolution. If you are still not satisfied, then you have the right to complain to the Information Commissioner’s Office.