Terms and Conditions

Thank you for choosing Ellie Guest Massage Therapy for your massage and bodywork needs. Please note that when booking an appointment you are agreeing to these terms and conditions and also to attend your appointment on time or rearrange in good time. Please take a few minutes to read the information carefully.

Cancellation Policy

Please provide at least 24 hours notice of any appointment change or cancellation requests. For time periods of less than 24 hours you will be charged 50% of the cost for the first missed session and 100% of the cost for any missed session after that. An invoice will be sent via email for you to pay by bank transfer within seven days of receipt.

I understand that emergencies can arise and illnesses do occur at inopportune times.  Late cancellation due to emergency or illness will not result in any missed appointment charges.

Late Arrival Policy

Please arrive on time for your appointment. I understand that issues can arise that may cause you to be late, however, ask that you call to inform me if this ever occurs so I can do my best to accommodate you. Appointment times are reserved for each client and I cannot exceed the reserved time without making the next client late. For this reason, arrival after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival.

In return, I will do my best to be on time and if I am unable to do so I will add time to your session or adjust the service charge accordingly.

Inappropriate Behaviour Policy

Massage therapy is for relaxation and therapeutic services only. There is absolutely no sexual component to holistic massage whatsoever. Any insinuation, joke, gesture, conversation or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session.

Health and Wellbeing

If you have a fever, a known infection or have experienced vomiting or diarrhoea within 24 hours of your appointment then please let me know as soon as possible and I can reschedule your appointment.

Please do not book an appointment if you have an infectious skin disease. If you have warts, verucca or other transmittable skin conditions please contact me to find out if you should book an appointment. In the event of the appointment you must keep the area covered make me aware of the location prior to the massage commencing.

I will also respect your health and wellbeing and may have to cancel or rearrange an appointment if I am experiencing any symptoms of illness. My aim at all times is to provide you with the best service possible.

Confidentiality

Any information given during your appointment is confidential and will not be disclosed to any other parties. Hard and soft copy information is kept in accordance with the Data Protection Act 1998 and the Information Commissioner’s Office.

Disclaimer

All massages carried are done so based on the information you give me and the plan that you agree to prior to the massage commencing. It is your responsibility to make sure you inform me of any changes to your health each time you see me so that the service can be amended if needed. The treatments and aftercare advice I give are no substitute for medical care and it is your responsibility to seek any further professional care you may need.

I am fully qualified and insured to provide holistic massage and hold a current first aid certificate.

If you have any queries about the terms and conditions please get in touch.